The Application Process for Austin, TX Emergency Rental Assistance
The offices of the six Travis County Community Centers are closed to the public due to the COVID-19 Pandemic, with the exception of food pantries, which are open by appointment. Please go here to begin the financial aid application process.
Please contact your local community center to inquire about receiving food aid for food pantries. The majority of Centers can serve you the same day, but appointments may be required to ensure social distancing.
Please include as many of the required documents as possible when completing your application for utility and mortgage assistance. Due to financial limits, financial assistance applications are only valid for the calendar year.
If there is a delay for services, please apply online or obtain a mailed or faxed application from the Community Center of your choice.
Documentation is required.
Please submit a copy of your most recent lease or mortgage statement if you need assistance with rent or mortgage payments.
All household members seeking for CEAP-funded utility assistance must provide proof of identification and citizenship.
If you do not submit the required documents, your aid request will be delayed or denied.
Documents Required (see pdf format)
Below is a list of the forms needed to apply for various Travis County Community Center services. Prepare the essential documents before starting the online application process.
Go online or call the Center of your choice and receiving a paper Application for Assistance. Each Center also accepts paper applications.
View the required documents as a PDF.
Here is the Spanish version.
The above documents are necessary to determine your eligibility. Incomplete applications will not be accepted at the front desk or processed for financial aid.
Applications are processed in the order received, and there is often a waiting period.
Keep in mind that if your Caseworker contacts you, extra documentation may be requested to assess your financial eligibility.
Applicants must apply online or in-person at one of six financial aid, weatherization, home repair, or social work locations.
Travis County residents may apply at any of the community centers listed below and are not compelled to apply at a center based on their location.
Applicants who are unable to see the facilities in person may contact the admissions office and request that an application be mailed or faxed to them.