Baltimore – Emergency Rental Assistance Program (ERAP)

Baltimore – Emergency Rental Assistance Program (ERAP)

The Baltimore City Eviction Prevention Program can provide you with up to and up to a maximum of 15 months’ worth of back rent as well as other tenant assistance services.

Rental Assistance – Online Application

Assistance with Security Deposits – Online Application

Priority of Eviction Prevention Program Application Description

Tenants – Assistance with Rent

Application on paper (mail or drop off at a CAP center)

Fact Sheet about the Eviction Prevention Program

Rent Court Pandemic Program

Legal assistance

Tenant Payment Direct Procedure

Assistance with Security Deposits

Security Deposit Assistance Frequently Asked Questions

Information about the CAP center

Send an email to if you have been served with an eviction notice, or go to the Pandemic Rent Court Program at 501 E. Fayette St., Room 210. Both of these locations are in Baltimore City.

If a landlord has multiple renters living on the same property, they should get in touch with the STEP program run by the United Way of Central Maryland so that all of their tenants’ outstanding rent can be reimbursed at the same time.

Learn about the efforts being made by the Baltimore Eviction Prevention Program to assist families in staying in their homes.


You can send an email: to or call (410-396) 5555.

Water Needs Assistance

When Baltimore City residents are unable to pay their water bills, the city’s new Water4All program protects tenants and homeowners from having their water service cut off or having liens placed on their properties. This provides more residents with more equitable access to water assistance.

The current BH2O water assistance program will be phased down in favor of the new Water4All effort. If you are an existing BH2O customer, don’t worry; you will continue to receive assistance in the future. Please read this Frequently Asked Questions page for more information on how the Water4All program may affect you and how to apply.

Who Is Eligible to Participate in Water4All?

In order to be eligible, residential households in Baltimore City must have incomes that are equal to or lower than 200 percent of the federal poverty line (FPL). The formula that is used to calculate the maximum amount that a household should pay for annual water and sewer services is based on a percentage of the household’s annual income. The annual discount that a household receives is the difference between the maximum amount that is calculated and the amount that is expected to be owed for water and sewer services annually.

In addition to receiving a W4All discount, those candidates who submit their W4All discount program application prior to April 1 may be eligible to receive a retroactive payment that is equivalent to 9 months of the discount they have already received.

Clicking on this link will allow you to check your eligibility.

Applications for Water4All for Tenants and Homeowners

(please verify that you have picked the appropriate application)

Application for Tenant and Homeowner Water4All

Are you curious about the Water4All program and want to know more about it? Please follow the link provided below.

Obtain a deeper understanding of the Water4All program.

Information That Is Frequently Requested (English)

Information About the CAP Center

Press Release 1 July 2021

Download and distribute the Water4All program flyer.


Call 410-396-5555 or send an email:

Assistance with Energy Costs

Your local CAP center can connect you with resources to help you reduce your energy costs and pay off any outstanding utility bills. For a list of required documents and information, see the Frequently Asked Questions.

Apply for energy assistance online — (click on Housing & Energy Assistance, then Energy Assistance)

Paper application (mail or drop off at a CAP center)

FAQ (English)

Information About the CAP Center


Call 410-396-5555 or send an email:

Locations of Baltimore City CAP Centers

Beginning on June 1st, in-person help will be available only by appointment. You can check the status of your application as well as obtain information regarding the BCCAP Call Center and CAP Center appointments by going to the following website:

Eastern CAP Center
1731 E. Chase St.
Baltimore, MD 21213
Transit Routes: Brown, Gold, Purple, 21

Northern CAP Center
5225 York Rd.
Baltimore, MD 21212
Transit Routes: Red, 56

Northwest CAP Center
3939 Reisterstown Rd.
Baltimore, MD 21215
Transit Routes: 85, 83, 82

Southeast CAP Center
3411 Bank St.
Baltimore, MD 21224
Transit Routes: Navy, Blue, 63, 22

Southern CAP Center
606 Cherry Hill Rd.
Baltimore, MD 21225
Transit Routes: 71, 26

Denise Madison

Originally from Toronto, Canada, Denise Madison, age 34, is an expert in housing policy and rental assistance. Denise earned her Master’s in Public Administration from McGill University, focusing her thesis on the effectiveness of rental assistance programs in major Canadian cities. After graduation, she worked with the Canadian government before transitioning to a consulting role in the United States, aiding in the enhancement of federal housing policies and programs. Denise is known for her practical workshops and seminars aimed at landlords and tenants, fostering better understanding and compliance with housing laws. When not at work, Denise cherishes time with her husband and their three young children, exploring the outdoors and teaching them about the importance of community involvement.


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