A Client Portal has been established by the Maricopa County Human Services Department (MCHSD) in order to facilitate the online submission of applications for rental and utility assistance.
Client Portal: https://hsdclientportal.maricopa.gov/
There are no restrictions on citizenship or immigration status, and a Social Security Number is not required to participate in the Emergency Rental Assistance program. The program is open to all households.
The MCHSD expects a significant amount of interest; as a result, the application processing and notification times may be extended. During this time, we ask for applicants’ patience and understanding.
Please fill out the Contact Form or give us a call at 602-506-0589 if you have any questions about the requirements for participation in the Emergency Rental Assistance program or the information necessary to submit an application. Within one (1) business day, a response will be sent to all voicemails and forms submitted through the Contact Us page.
Families in Maricopa County that are experiencing financial hardship as a result of the COVID-19 Pandemic may be eligible for Emergency Rental Assistance (ERA) from the Human Services Department’s Community Services Division.
Households that meet the conditions are eligible to receive payments for up to fifteen (15) months for the following:
- Rental help
- Assistance with the costs of utilities such as gas, electricity, water, sewer, and/or rubbish collection.
All past due and unpaid rental and utility bills, as well as upcoming installments, are eligible for payment.
The funds will be allocated to those in greatest need. Applications for assistance will be prioritized according to the following government guidelines:
- Less than half of the area median income households (AMI)
- At the time of application, households in which at least one member has been unemployed for at least 90 days and the poverty rate is at least 80 percent. AMI
Moreover, the following system will be utilized to rank applications:
According to the applicant’s submission, no COVID impact exists.
- 0 = Based on the applicant’s response,
- 1 = COVID has a low influence.
- 2 = High priority because the client has indicated that they have been affected by COVID and they meet the eligibility standards.
- 3 = Applicants who have previously received ERA funding and may be eligible for additional.
Residents of Maricopa County who are qualified and live in cities other than Gilbert, Glendale, Mesa, or Phoenix will get assistance from the Human Services Department of Maricopa County.
You can get additional information about how to apply for ERA in Gilbert, Glendale, Mesa, or Phoenix by downloading a program flyer (in Spanish) or clicking on the following links:
- Gilbert: AZCEND or Save the Family
- Glendale: City of Glendale Community Action Program
- Mesa: City of Mesa
- Phoenix: City of Phoenix Human Services Department
Maricopa County will provide service to any and all other cities, towns, county islands, and unincorporated areas in the state. Community Action Program (CAP) offices offer assistance and can be found in various locations throughout the county. To apply for ERA, follow the step-by-step instructions that are provided below.
Where to Begin and How to Do It
Step 1: Determine Eligibility
The fulfillment of the following requirements is necessary in order to qualify for assistance:
- Maricopa County is the location of the household, however, it is not in the cities of Chandler, Gilbert, Glendale, Mesa, or Phoenix; and
- OR the household is experiencing financial trouble as a result of the COVID-19 Pandemic; AND at least one member of the household has been eligible for Unemployment Insurance from the Arizona Department of Economic Security (DES) since March 13, 2020.
- There is a possibility that the household could become homeless or experience housing instability; and
- The income of the household is equal to or less than 80 percent of the median income in the area (AMI).
*The Emergency Rental Assistance program does not require households to provide proof of citizenship or immigration status, and it does not request proof of either citizenship or immigration status from households.
If you are interested in other Human Services Department programs, further documentation, such as a Social Security card or confirmation of your citizenship or immigration status, may be required from you.
The next step is to gather the required documentation.
Please gather the following information so that we can help you determine your eligibility. You must submit the documentation indicated above in order to be considered for assistance.
Needed Information Regarding Tenants
Pick one alternative out of the following choices:
- Evidence in the form of documents demonstrating that COVID-19 has caused severe financial hardship
- Proof from the Arizona Department of Economic Security that a member of the family qualifies for Unemployment Insurance (the eligibility period runs from March 30, 2020, to the present).
At all times required:
- Documentation that the candidate can prove their identity
- Lease agreement
- a record of the family’s total income for the thirty days immediately before the application date.
- The accumulation of any one of the following factors reveals the risk of being homeless or of having unstable housing:
- Past due rent notification
- Past due energy bill
- Possession notice
- Utility termination notice
- Statute of reparation
- Opinion pertaining to eviction
- Display less than seven days of remaining pre-paid utility on the pre-paid account.
The following are requirements to qualify for assistance with utility costs:
- Recent utility bill for each service provider that has asked for help with the
- Release of Information Form
Landlords Must Complete Forms
In order to receive Emergency Rental Assistance, your landlord must submit a Landlord Verification Form. In addition, your landlord is expected to:
- Fill out the Landlord Verification Form with their Vendor Code after registering as a Maricopa County vendor.
- Fill out the W-9 Form
Your application will not be complete until we have received all of these forms. Simply get a copy of each form by following the links provided below.
Please keep in mind that the Human Programs Department or your local CAP office may request further documents if you qualify for other services.
The third step is to ask for help.
In order to apply for ERA, you can do so either online or in-person at your nearest CAP office.
Option 1: Complete an online application by using this link, you’ll be redirected to the Human Services Client Portal.
When you are brought to the home page of the Client Portal, you will need to click the button labeled “Start the Application Process.”
- You will first be required to complete the Application Prescreen, which is the first stage in the application process. Individuals will receive assistance in evaluating their fundamental eligibility for any and all rent and utility assistance that is available to them through the Application Prescreen.
- Residents who meet the fundamental requirements for eligibility will be extended an invitation to register for an account in the Client Portal and submit an online application, which will require the uploading of any pertinent documentation.
Option 2: To submit an application through your local CAP office, download the Client Paper Application by clicking on the hyperlink below. Please deliver the paper application and all other required documents to your local CAP office.
Regarding the application for the Client Paper, please keep the following in mind:
- If you have more than two people living in your household, each additional member of your household is required to fill out a Household Member Form; and
- In the event that you require assistance with more than one utility, you will be required to complete a separate Utility Assistance Form for each of the extra utilities.
Application in English:
For a list of local CAP offices, click here. Applicants must live in the CAP office’s service region.
Application by Landlord on behalf of the Tenant
The ERA permits landlords to request rent and utility assistance on behalf of their tenants. The landlord is responsible for providing all of the tenant’s necessary documentation.
For the sake of the renter, the landlord must complete and/or furnish the following documents:
- Paper application from the client (see above)
- Application for a Landlord (download by clicking on the “Landlord Application” button)
- Form for Landlord Verification (see above)
- Form W-9 or county vendor registration (see above)
- All other documentation required, including tenant income documents (see above)
These documents have to be turned in by landlords in person at a CAP office that is local to them. Applications to become a landlord will no longer be accepted through the Client Portal of the Department of Human Services.
To view a list of local CAP offices, together with their locations and contact information, please click here.
Please Contact Us
Do you have any concerns or questions concerning the Emergency Rental Assistance program? Please contact us by calling 602-506-0589 or filling out the form on our Contact Us page. All voicemails and contact forms that have been filed will receive a response within one (1) business day.